- Knowledge Base Home
- Outpatients
- Outpatients Q&A: Demand & Activity
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SystemView General/ Troubleshooting
- Component walkthrough videos
- SystemView Q&A: General Questions
- SystemView Q&A: Account/Access/Support dropdown under initials (right top corner)
- SystemView Q&A: Explore
- SystemView Q&A: Interact
- SystemView Q&A: Notifications under bell symbol (right top corner)
- SystemView Q&A: Learning Materials under i (right top corner)
- SystemView Q&A: Mentions under @ (right top corner)
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Beds
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Emergency Department
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Medical Imaging
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Outpatients
- Outpatient virtual learning - component overviews, functionality & features
- Outpatients Q&A: General questions
- Outpatients Q&A : Waiting List
- Outpatients Q&A : Uncategorised Referrals
- Outpatients Q&A: Wait Times
- Outpatients Q&A: Demand & Activity
- Outpatients Q&A: Clinic Effectiveness
- Outpatients Q&A: Open Referrals
- Component spotlights
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Surgery
- Surgery virtual learning - component overviews, functionality & features
- Surgery Q&A: General Questions
- Surgery Q&A: Waiting List
- Surgery Q&A: Demand & Capacity
- Surgery Q&A: Elective Schedule Monitor
- Surgery Q&A: Theatre Effectiveness
- Surgery Q&A: Chronological Management
- Surgery Q&A: Activity Trends
- Surgery Q&A: Emergencies Now
- Component walkthrough videos
- Component spotlights
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JurisdictionView/HSEView
How do I prevent over-target/long waits occurring?
To find the number of appointments needed per week to manage the demand, open domains and follow the click path to Outpatients, then Demand and Activity.
Over-target/Long waits occur for the following reasons:
1. There is a capacity deficit (not enough appointments to manage the demand)
2. Appointments are not being given the patients in chronological order
3. Appointments are not distributed across the specialty to match the case mix demand (subspecialty capacity imbalance)
4. Booking processes to support waiting list management are inconsistently applied or do not exist