Why is my data missing or wrong in SystemView?

This can appear in a few different ways, for example:

• Patients missing from a patient list or waiting list

• Numbers in a chart looking wrong or incomplete

• A trend line suddenly dropping to zero

These issues usually have the same root causes and can be troubleshooted using the steps below.

1. Check the source system

• Data in SystemView comes directly from your source system.

• If information is missing or incorrect in the source system, it will also appear that way in SystemView.

• First, confirm the data is entered correctly in your source system.

2. Confirm the refresh time

• SystemView updates at scheduled times throughout the day.

• If changes have just been made in your source system, they may not yet be reflected in SystemView.

• Check the article: What are the refresh times in SystemView? for more details.

3. Possible data feed delays or outages

• If the source system looks correct and the refresh time has passed, there could be an issue with the data feed coming into SystemView.

• This may include a temporary delay or outage.

4. SystemView calculation or logic error

• In some cases, the issue may be with the way SystemView processes or displays the data.

When to report an issue

If:

• Your source system is up to date and correct,

• The refresh time has passed, and

• The issue still appears in SystemView,

Please report it so our team can investigate.

👉 See: How do I report an issue if data is missing or wrong?