---
title: Outpatients | SystemView Knowledge Base
description: Explore how the Outpatients domain helps teams reduce waiting times and improve clinic performance.
---

[Skip to content](https://academy.healthcarelogic.com/knowledge/outpatients#main-content)

[Contact Us](https://academy.healthcarelogic.com/knowledge/kb-tickets/new)

[![healthcare\_main\_logo-4](https://academy.healthcarelogic.com/hubfs/HCL%20-%20Logos/healthcare_main_logo-4.svg)](https://academy.healthcarelogic.com/knowledge)

- [Getting Started](https://academy.healthcarelogic.com/getting-started-with-systemview)
- [Domain Overviews](https://academy.healthcarelogic.com/learning-hub/domain-overviews)
- [On-demand Learning](https://academy.healthcarelogic.com/learning-hub/webinars/australia/on-demand-webinars)
- [Webinars](https://academy.healthcarelogic.com/learning-hub/webinars)

Open main navigation

Close main navigation

- [Getting Started](https://academy.healthcarelogic.com/getting-started-with-systemview)
- [Domain Overviews](https://academy.healthcarelogic.com/learning-hub/domain-overviews)
- [On-demand Learning](https://academy.healthcarelogic.com/learning-hub/webinars/australia/on-demand-webinars)
- [Webinars](https://academy.healthcarelogic.com/learning-hub/webinars)
- [Contact Us](https://academy.healthcarelogic.com/knowledge/kb-tickets/new)
- [Contact Us](https://info.healthcarelogic.com/contact-us)

[Contact Us](https://info.healthcarelogic.com/contact-us)

 Search the Knowledge Base

- There are no suggestions because the search field is empty.

1. [SystemView Knowledge Base](https://academy.healthcarelogic.com/knowledge)
2. [Outpatients](https://academy.healthcarelogic.com/knowledge/outpatients)

# Outpatients

 Explore how the Outpatients domain helps teams reduce waiting times and improve clinic performance.

## Introduction & Terminology

- [Getting started with the Outpatients domain](https://academy.healthcarelogic.com/knowledge/getting-started-with-the-outpatients-domain)

## Waiting List Management

- [Waiting List \> Overview](https://academy.healthcarelogic.com/knowledge/waiting-list-overview)
- [Outpatients Waiting List \> Patient List](https://academy.healthcarelogic.com/knowledge/outpatients-waiting-list-patient-list)
- [Outpatient Waiting List \> Trends](https://academy.healthcarelogic.com/knowledge/outpatients-waiting-list-trends)
- [Outpatients Waiting List \> Dynamics](https://academy.healthcarelogic.com/knowledge/outpatients-waiting-list-dynamics)
- [Outpatients Waiting List \> Risks & Projections](https://academy.healthcarelogic.com/knowledge/outpatients-waiting-list-risks-and-projections)
- [Outpatients - Waiting List \> Trends component spotlight](https://academy.healthcarelogic.com/knowledge/outpatients-waiting-list-trends-0)
- [Outpatient Forecasting Tool](https://academy.healthcarelogic.com/knowledge/outpatients/outpatient-forecasting-tool)
- [Waiting List \> Maximum Waiting Times Summary](https://academy.healthcarelogic.com/knowledge/outpatients-waiting-list-maximum-waiting-times-summary)
- [Waiting List \> Sláintecare Maximum Waiting Times](https://academy.healthcarelogic.com/knowledge/waiting-list-sl%C3%A1intecare-maximum-waiting-times)

See less ▼

## Referral Management

- [Referral Management \> Uncategorised Referrals](https://academy.healthcarelogic.com/knowledge/outpatients-uncategorised-referrals-1)

## Wait Times

- [Wait Times \> Summary Report](https://academy.healthcarelogic.com/knowledge/outpatients-wait-times-summary-report)
- [Wait Times \> Time Seen](https://academy.healthcarelogic.com/knowledge/outpatients-wait-times-time-seen)
- [Wait Times \> Current Waiting List](https://academy.healthcarelogic.com/knowledge/outpatients-wait-times-current-waiting-list)

## Demand & Capacity Planning

- [Outpatients Demand & Activity](https://academy.healthcarelogic.com/knowledge/outpatients-demand-activity)

## Bookings & Reviews

- [Bookings \> Future Booked Appointments](https://academy.healthcarelogic.com/knowledge/outpatients-bookings-future-booked-appointments)
- [Reviews \> Future Booked Reviews](https://academy.healthcarelogic.com/knowledge/outpatients-reviews-future-booked-reviews)
- [Reviews \> High Frequency Reviews](https://academy.healthcarelogic.com/knowledge/outpatients-reviews-high-frequency-reviews)

## Clinic Effectiveness & Appointment Outcomes

- [Clinic Effectiveness \> New & Review Appointments](https://academy.healthcarelogic.com/knowledge/outpatients-clinic-effectiveness-new-and-review-appointments)
- [Clinic Effectiveness \> FTA / DNA Trends](https://academy.healthcarelogic.com/knowledge/outpatients-clinic-effectiveness-fta-dna-trends)
- [Clinic Effectiveness \> Cancellations](https://academy.healthcarelogic.com/knowledge/outpatients-clinic-effectiveness-cancellations)
- [Clinic Effectiveness \> Conversions to Elective Surgery](https://academy.healthcarelogic.com/knowledge/outpatients-clinic-effectiveness-conversions-to-elective-surgery)
- [Clinic Effectiveness \> Discharges](https://academy.healthcarelogic.com/knowledge/outpatients-clinic-effectiveness-discharges)
- [Clinic Effectiveness \> OPD Productivity](https://academy.healthcarelogic.com/knowledge/clinic-effectiveness-opd-productivity)

See less ▼

## Virtual Learning & Tools

- [How to create and use scenarios in the Outpatient Forecasting Tool](https://academy.healthcarelogic.com/knowledge/outpatients/how-to-create-and-use-scenarios-in-the-outpatient-forecasting-tool)

- [Getting Started](https://academy.healthcarelogic.com/knowledge/getting-started#main-content)

    - [Welcome & Introduction](https://academy.healthcarelogic.com/knowledge/getting-started#welcome-introduction)
    - [Access & Account Setup](https://academy.healthcarelogic.com/knowledge/getting-started#access-account-setup)
    - [Basic Navigation & Layout](https://academy.healthcarelogic.com/knowledge/getting-started#basic-navigation-layout)
    - [FAQs & Troubleshooting](https://academy.healthcarelogic.com/knowledge/getting-started#faqs-troubleshooting)
- [Interact](https://academy.healthcarelogic.com/knowledge/interact#main-content)

    - [Interact Basics](https://academy.healthcarelogic.com/knowledge/interact#interact-basics)
    - [Customising SystemView](https://academy.healthcarelogic.com/knowledge/interact#customising-systemview)
    - [Sharing & Duplicating Content](https://academy.healthcarelogic.com/knowledge/interact#sharing-duplicating-content)
    - [Using Notifications & Improvement Tools](https://academy.healthcarelogic.com/knowledge/interact#using-notifications-improvement-tools)
- [Surgery](https://academy.healthcarelogic.com/knowledge/surgery#main-content)

    - [Introduction & Terminology](https://academy.healthcarelogic.com/knowledge/surgery#introduction-terminology)
    - [Waiting List Management](https://academy.healthcarelogic.com/knowledge/surgery#waiting-list-management)
    - [Scheduling & Booking Management](https://academy.healthcarelogic.com/knowledge/surgery#scheduling-booking-management)
    - [Performance & Activity Analysis](https://academy.healthcarelogic.com/knowledge/surgery#performance-activity-analysis)
    - [Emergency Surgery](https://academy.healthcarelogic.com/knowledge/surgery#emergency-surgery)
    - [FAQs & Troubleshooting](https://academy.healthcarelogic.com/knowledge/surgery#faqs-troubleshooting)
- [Outpatients](https://academy.healthcarelogic.com/knowledge/outpatients#main-content)

    - [Introduction & Terminology](https://academy.healthcarelogic.com/knowledge/outpatients#introduction-terminology)
    - [Waiting List Management](https://academy.healthcarelogic.com/knowledge/outpatients#waiting-list-management)
    - [Referral Management](https://academy.healthcarelogic.com/knowledge/outpatients#referral-management)
    - [Wait Times](https://academy.healthcarelogic.com/knowledge/outpatients#wait-times)
    - [Demand & Capacity Planning](https://academy.healthcarelogic.com/knowledge/outpatients#demand-capacity-planning)
    - [Bookings & Reviews](https://academy.healthcarelogic.com/knowledge/outpatients#bookings-reviews)
    - [Clinic Effectiveness & Appointment Outcomes](https://academy.healthcarelogic.com/knowledge/outpatients#clinic-effectiveness-appointment-outcomes)
    - [Virtual Learning & Tools](https://academy.healthcarelogic.com/knowledge/outpatients#virtual-learning-tools)
- [Beds](https://academy.healthcarelogic.com/knowledge/beds#main-content)

    - [Introduction & Foundations](https://academy.healthcarelogic.com/knowledge/beds#introduction-foundations)
    - [Inpatient Demand & Capacity](https://academy.healthcarelogic.com/knowledge/beds#inpatient-demand-capacity)
    - [Complex Patients Management](https://academy.healthcarelogic.com/knowledge/beds#complex-patients-management)
    - [Risk of Hospitalisation & Readmissions](https://academy.healthcarelogic.com/knowledge/beds#risk-of-hospitalisation-readmissions)
    - [Length of Stay & Inpatient Flow](https://academy.healthcarelogic.com/knowledge/beds#length-of-stay-inpatient-flow)
- [Emergency Department](https://academy.healthcarelogic.com/knowledge/emergency-department#main-content)

    - [Introduction & Foundations](https://academy.healthcarelogic.com/knowledge/emergency-department#introduction-foundations)
    - [Department Now](https://academy.healthcarelogic.com/knowledge/emergency-department#department-now)
    - [Flow Monitor](https://academy.healthcarelogic.com/knowledge/emergency-department#flow-monitor)
    - [Performance Trends & Analytics](https://academy.healthcarelogic.com/knowledge/emergency-department#performance-trends-analytics)
    - [Virtual Learning & Tools](https://academy.healthcarelogic.com/knowledge/emergency-department#virtual-learning-tools)
    - [FAQs & Troubleshooting](https://academy.healthcarelogic.com/knowledge/emergency-department#faqs-troubleshooting)
- [SystemView 2](https://academy.healthcarelogic.com/knowledge/systemview-2)
- [System Administration](https://academy.healthcarelogic.com/knowledge/system-administration)
- [Patient Cohorts](https://academy.healthcarelogic.com/knowledge/patient-cohorts#main-content)

    - [Beds](https://academy.healthcarelogic.com/knowledge/patient-cohorts#beds)
    - [Emergency Department](https://academy.healthcarelogic.com/knowledge/patient-cohorts#emergency-department)
- [Release Notes](https://academy.healthcarelogic.com/knowledge/release-notes)

[![HCL logo Black](https://academy.healthcarelogic.com/hs-fs/hubfs/HCL%20logo%20Black.png?width=200&height=28&name=HCL%20logo%20Black.png "HCL logo Black")](https://healthcarelogic.com/)

<https://www.linkedin.com/company/healthcare-logic/> <https://www.instagram.com/healthcare_logic/#> [mailto:customersuccess@healthcarelogic.com](mailto:customersuccess@healthcarelogic.com)

© 2026 HealthCare Logic. All rights reserved

**Didn't find what you were looking for?**

[Raise a support ticket](https://academy.healthcarelogic.com/knowledge/kb-tickets/new) and our team will come back to you. For guided training try the [Learning Hub](https://academy.healthcarelogic.com/learning-hub), or catch up on a [past webinar](https://academy.healthcarelogic.com/learning-hub/webinars).