Outpatients
Understand waitlists, bookings, and demand trends with Outpatient components to support planning and clinic operations.
Introduction & Terminology
- SystemView Outpatients Domain - instructional video
- What does NTPF mean?
- How is a Long Wait patient defined?
- what is an Open Registration (BHSCT)?
- What is the difference between Long wait Referrals and the Longest Wait (BHSCT)?
- What is Hold and Treat (BHSCT)?
- How does SystemView calculate Treat by Date in Outpatients?
- What is a productive appointment?
- What does DNA mean?
- What does ESWL mean?
- What is a UC?
- What is the difference between a Long or Over Target Wait and the Longest Wait?
- What is an unbooked risk patient?
- What does wait group mean?
- What is a long wait?
- What is booked undefined?
- What does 'Request List' (HSE) represent in the Outpatients Patient List component?
- What does 'Request List' (BHSCT) represent in the Outpatients ?
- What is Backlog (BHSCT)?
Waiting List Management
- Outpatients - Waiting List > Sláintecare Maximum Waiting Times component spotlight
- Outpatients - Waiting List > Risks & Projections component spotlight
- Outpatients - Waiting List > Trends component spotlight
- Outpatients - Waiting List > Overview component spotlight
- Outpatients - Waiting List > Dynamics component spotlight
- Outpatients - Waiting List > Maximum Waiting Time Summary component
- Outpatients - Waiting List > Patient List component spotlight
- What is a PTL?
- Are there any deceased patients on the wait list?
- What is the difference between a over target/long wait and the longest wait?
- How can I easily identify my urgent/ red flag or high-risk outpatient referrals?
- How to find urgent or red flag or high risk outpatient referrals?
- How many over Target/long waits does the organisation have?
- How many referrals are over target?
- What is a backlog of over-target/long waits?
- What do I do to prevent a booked to breach patient from becoming an over-target/long wait?
- Why is a long wait or over-target patient a problem?
- How many over-target/long waits do I have?
- How many referrals were added last week?
- How is the Waiting List Dynamics calculated?
- What are removals other than treatment?
- What does 'dynamics' mean?
- What does 'additions' mean?
- What is the definition of a waiting list removal?
- How can I see the additions and removals to my waiting list?
- Who is deceased?
- Can I find out if any patients on the waiting list is deceased?
- Are patients who are not ready for care included in my waiting list?
- How many booked breaches do I have?
- What is a booked breach?
- How many unbooked long waits do I have?
- How many unbooked risks do I have?
- How can I manage my booked to breach patients to prevent them becoming overdue?
- How many referrals are added to the wait list each week?
- How many patients are being added to my waiting list every week?
- How many referrals have exceeded the clinical recommended time frames?
- How can I see my long waits?
- How many patients are in long waits?
- Which patients are high risk and not yet booked?
- How many patients are on the Outpatient wait list?
- How many patients are waiting for an appointment?
- How do I see the Outpatient waiting list performance?
- What is meant by Net Additions and Net Removals?
- What is the Outpatient Waiting List Dynamics bar chart meant to show?
- What does 'Appointment Clinic Code' represent in the Outpatient > Patient List > Patient Details table?
- What does Maximum Wait Time refer to?
- Outpatient Waiting List Action Plan (WLAP)
Referral Management
Wait Times
Demand & Capacity Planning
- Outpatients - Demand and Activity component spotlight
- How are the average New Productive Appointments per week calculated?
- How many appointments do I need to do per week to prevent over-target/long waits?
- How do I prevent over-target/long waits occurring?
- How many more appointments do I need each week to manage my waiting list?
- How is expected activity calculated?
- How can I sustain zero long waits?
- How are the average Average Demand per week numbers calculated?
- How is Demand Not from the Wait List numbers calculated?
Bookings & Reviews
Clinic Effectiveness & Appointment Outcomes
- Outpatients - Clinic Effectiveness > New & Review component spotlight
- Outpatients - Clinic Effectiveness > New Appointments Not From The Waiting List component spotlight
- Outpatients - Clinic Effectiveness > DNA Trends component spotlight
- Outpatients - Clinic Effectiveness > Cancellations component spotlight
- Outpatients - Clinic Effectiveness > Discharges component spotlight
- Outpatients - Clinic Effectiveness > Review Appointment Generations component spotlight
- Outpatients - Clinic Effectiveness > Conversions to Elective Surgery component spotlight
- Outpatients - Clinic Effectiveness > OPD Productivity component spotlight
- How is conversions to elective surgery calculated?
- What is a new appointment not from the waiting list?
- What does FTE (Full Time Equivalent) correction mean in OPD productivity?
Virtual Learning & Tools
FAQs & Troubleshooting
- Why is yesterdays data showing?
- I have updated the data in my source system but SystemView is still showing the data error
- When will SystemView update changes in Outpatients?
- When will the Outpatient wait list refresh?
- Why can't I see my changes made?
- What is the difference between a DNA (Did Not Attend) and a cancellation?
- How is the New : Review ratio calculated?
- Why does my Outpatient clinic appear under the wrong specialty in SystemView?
- How frequent does the 'Longest Waiting Patient Trend by Years Wait' update?