Learning Hub Home > Domain Overviews > Emergency Department
Emergency Department Overview
Transform Emergency Department operations with predictive insights
The Emergency Department domain provides real-time and predictive insights that help hospitals manage fluctuating demand, prevent bottlenecks and improve patient outcomes. It brings together powerful analytics across the entire unscheduled care pathway, giving clinical and operational teams the information they need to act early and coordinate care safely.
With visibility across arrivals, flow, performance targets, and bed allocation, the ED domain supports proactive decision making that strengthens safety, efficiency and the patient experience.
Introduction to the Emergency Department Domain
Get a quick overview of the ED domain
Watch this short introduction to understand how the domain is structured, what information it provides and how teams use it to monitor demand, manage constraints and coordinate care throughout the department.
Interactive Walkthroughs
Explore key features and components across the Emergency Department
These walkthroughs guide you through the major ED tools and visualisations that support operational awareness, performance monitoring, flow analysis and safe decision making. Each walkthrough opens in a step-by-step format so you can learn how to interpret insights across live, historical and predictive ED activity.
Introduction to Emergency Department
A guided overview of the ED domain
Learn how the ED domain is structured and where to find insights on live activity, demand, performance, arrivals and patient progression.
Department Now
View a live dashboard of what is happening in the ED right now
Explore the live Department Now components and learn how to use these views to monitor real-time activity, identify constraints and understand pressure across the department.
Flow Monitor
See where patients are located and how they move through the ED
Use the live Flow Monitor to view a bird’s-eye map of patients currently in the department. Explore the Historical and Recent Flow Monitor components to replay any previous day and understand how patient movement changed over time.
NEAT, ELOS and PET Analysis
Monitor ED access targets and see a detailed breakdown of performance
Analyse performance against NEAT, ELOS or PET targets, including admissions, discharges and transfers within required timeframes. Click on any day to view a detailed breakdown of activity for that 24-hour period.
POST Analysis
Monitor ambulance offload performance
Review POST data over the past 13 months including ambulance arrivals, offload times and delays. Drill into any selected day for a full breakdown of offload performance and associated ED activity.
Trends
Explore historical ED activity and performance patterns
Explore historical trends of arrivals, breaches and occupancy, and analyse subspecialty review volumes, processing times and outcomes to identify patterns and improvement opportunities.
Download the Emergency Department Guide
A complete reference for every ED component
This detailed guide provides full filter definitions, data definitions and explanations of every chart, tile and feature across the ED domain. It offers an in-depth view of how the Emergency Department domain works and how to interpret insights across arrivals, flow, performance, ambulance activity and operational constraints.