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Outpatients Overview
Empower outpatient teams with clarity, coordination, and control
The Outpatients domain gives teams real-time visibility into waiting lists, demand, clinic activity and performance across every specialty. It supports staff at all levels, from bookings officers to specialty leaders, by showing where pressure is building, what actions matter most, and how to keep patients on track for timely care.
By connecting data from waiting lists, reviews, bookings, clinic effectiveness and outcomes, the Outpatients domain helps hospitals streamline workflows, improve coordination and deliver better patient experiences across the entire outpatient journey.
Introduction to the Outpatients Domain
Get a quick overview of the Outpatients domain
Watch this short video to understand how Outpatients fits into the broader patient flow journey, what information it provides and how teams use it to manage demand, capacity and clinic activity.
Interactive Walkthroughs
Learn how to use key components across the Outpatients domain
These click-through guides help you explore the major tools and features that support waiting list management, bookings, clinic activity, outcomes and performance improvement. Each walkthrough opens in a step-by-step Storylane experience to help you build confidence with SystemView.
Introduction to Outpatients
A guided introduction to the Outpatients domain
Get familiar with the layout, structure and purpose of the Outpatients domain. Learn where to find high-value insights and how the domain connects waiting lists, reviews, bookings and clinic activity.
Waiting List
Understand demand, long waits, risk and scheduling pressure
Explore the Waiting List components including Trends, Patient List, Risks and Projections and Dynamics. Learn how to identify overdue patients, monitor long waits, understand upcoming demand and see where scheduling pressure is building.
Bookings
See future scheduled appointments at a glance
Learn how to view upcoming patient bookings across services and clinicians, understand future clinic load and plan ahead to meet demand.
Review Appointments
Manage follow-up activity and high-frequency reviews
See how to track upcoming review appointments, identify high-risk or overdue reviews and understand specialty-level review patterns.
Clinic Effectiveness
Analyse activity, outcomes and performance
Walk through components that show clinic performance and appointment outcomes. Understand the operational factors shaping clinician and service performance.
Wait Times
Understand time to care, historical trends and patient experience
Explore current wait times across your waiting lists as well as historical wait times for patients already seen. Learn how to identify service pressure, long waits or operational gaps over time.
Download the Outpatients Domain Guide
A complete reference for Outpatients workflows and components
This detailed guide breaks down each component in Outpatients, including full filter definitions, data definitions, tile descriptions and explanations of every chart and feature. It is designed to give a deeper understanding of how Outpatients works and how to interpret the insights shown across the domain.
Learn more in the Knowledge Base