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OPD and Theatre DNAs and Cancellations

Strategies for Reducing DNAs & Cancellations

In this webinar, we’ll demonstrate how the HPVP tool supports early issue detection and share examples of how data insights can improve throughput and service reliability. By the end of the webinar, participants will understand how to use HPVP to identify challenges within their own services, implement targeted improvements, reduce avoidable lost slots, enhance patient flow, and support national Scheduled Care priorities.

This webinar will help you:

  • Identify key drivers of Day-of-Surgery cancellations and OPD cancellations and DNAs.
  • Drill down by specialty, clinic, and doctor to pinpoint areas for improvement.
  • Track trends to support proactive planning and resource allocation.
  • Implement data-driven strategies to reduce missed appointments and optimise service delivery.

Please reach out to us to set up a session to go over the hubs or dashboards discussed during the session via the form below.

Further resources

Explore more tools to help you get the most out of SystemView.

Outpatient Clinic Effectiveness - Cancellations

Find practical how-to articles and guidance for the Outpatient Clinic Effectiveness - Cancellations component.

Access Here

Theatre Effectiveness Day of Surgery (DOS) Cancellations

Find practical how-to articles and guidance for the Theatre Effectiveness - Day of Surgery (DOS) Cancellations component.

Access Here

Platform Walkthroughs

Take a guided tour through the Theatre Effectiveness component.

Access Here
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Custom Hubs Covered

Hub dashboards covered during the webinar. Reach out to us to book in a call to look at setting up and tailoring these hubs for your team(s).

OPD Overview of Cancellations and DNAs - MyProjects

This project provides an overall OPD view across specialties. It shows total productivity with outcomes alongside non-productive appointments, including DNAs and cancellations. The goal is to identify the specialty with the highest number of DNAs and cancellations.

MyProjects also allows users to easily export the most recent data into presentations, making reporting a breeze.

Specialty Specific Cancellation Hub

This is a deep dive into the specialty once we identify the specialty with the highest number of cancellations. It shows the average number of cancellations per week, with percentages and trends over 52 weeks. You can drill down into doctor-level and clinic-level cancellations to see trends and identify where the underlying issues are.

We can also support you create specific hubs for individual clinicians across your organisation to provide better visibility.

DNAs Hub

Specialty Specific DNAs Hub

This is a deep dive into the specialty with the highest number of DNAs. It shows the average number of DNAs per week, with percentages and trends over 52 weeks. You can drill down into doctor-level and clinic-level DNAs to help prevent lost capacity and underutilised staff.

We can also support you create specific hubs for individual clinicians across your organisation to provide better visibility.

DOS Surgery Cacellation Hub

DOS Elective Cancellation Hub

This hub shows day of surgery cancellations, focusing on elective cases across all theatres. You can filter to view emergency cases or specific main theatres depending on your selection. It helps identify the specialty with the highest number of DOS, track trends over 12 months, and understand the reasons for cancellations.

We can also support you create specific hubs for Clinical Nurse Managers and Business Managers across your department to provide better visibility.

DOS Cancellation Hub

DOS Specialty Specific Cancellation Hub

This hub shows day of surgery cancellations in the specialty with the highest number of DOS. You can identify the reasons for cancellations, analyse trends, and view the split by doctor.

We can also support you create specific hubs for Clinical Nurse Managers and Business Managers across your department to provide better visibility.

Talk to an expert

We’re here to support your journey with SystemView. Complete this form to connect with your Success Manager to ask a question or request a quick 1 on 1.

HCL Customer Success